Medpace.com::Interactive Voice Response System (IVRS)

Interactive Voice Response System (IVRS)

GENERAL CAPABILITIES

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Medpace's ClinTrak® Interactive Voice Response System (IVRS/IWRS) and services can be customized to provide the exact level of functionality required for your study including real-time subject status/visit tracking, drug supply/shipment management, and randomization. ClinTrak IVRS/IWRS links together and enhances communication between Medpace, the Sponsor, and research sites, and can be accessed globally via both touch-tone phone-based and web-based interfaces 24 hours a day, 7 days a week.

ClinTrak IVRS/IWRS has been utilized in studies spanning 40 countries and has recorded over 350,000 individual system transactions.

IVRS/IWRS customized services can include:

Medpace IVRS/IWRS Project Manager assigned to coordinate all setup, programming, validation, and training activities.
Complete Subject Enrollment Tracking (screening through end of study).
- Real-time team notifications
- Eligibility and visit window enforcement
Subject Randomization.
- Block-based or centrally managed with multiple stratifications
- Emergency/Pharmacovigilance code breaks
Site Investigational Produce/Supply Management
- Automated and customizable supply/re-supply schemes
- Direct integrations with 3rd party vendors/depot for storage and distribution
- ClinTrak SM (Study Management) Module Integration.
  - A single source for site list and user management
  - Team dashboard and reporting access
- ClinTrak Lab Module Integration.
  - Enforce central lab eligibility prior to randomization
  - Usage of lab results in stratifications.
- ClinTrak EDC (Electronic Data Capture) Module Integration
  - Auto register subjects and demographics
  - Access to IVRS/IWRS data for use in CRF edit/overdue checks
- Subject Electronic Diaries (ePRO)
- Global 24/7 IVRS/IWRS Help Desk.