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Interactive Voice/Web Response System (IVRS/IWRS)
Interactive Voice/Web Response System (IVRS/IWRS)

Want to learn more about our ClinTrak® system and how it can help facilitate your study? Simply fill out this form and we will contact you.


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Medpace's ClinTrak® Interactive Voice/Web Response System (IVRS/IWRS) and services can be customized to provide the exact level of functionality required for your study including real-time subject status/visit tracking, drug supply/shipment management, and randomization. ClinTrak IVRS links together and enhances communication between Medpace, the Sponsor, and research sites, and can be accessed globally via both touch-tone phone-based and web-based interfaces 24 hours a day, 7 days a week.

ClinTrak IVRS/IWRS has been utilized in studies spanning 40 countries and has recorded over 350,000 individual system transactions.

IVRS/IWRS customized services can include:

  • A Medpace IVRS/IWRS Project Manager assigned to coordinate all design, build, validation, and training activities.
  • Complete Subject Enrollment Tracking (screening through end of study)
    • Real-time team notifications
    • Eligibility and visit window enforcement
  • Subject Randomization
    • Block-based or centrally managed with multiple stratifications
    • Emergency/Pharmacovigilance code breaks
  • Site Investigational Product/Supply Management
    • Automated and customizable supply/re-supply schemes
    • Direct integration with 3rd party vendors/depots for storage and distribution
  • ClinTrak SM (Study Management) Module Integration
    • A single source for site list and user management
    • Team dashboard and reporting access
  • ClinTrak Lab Module Integration
    • Enforce central lab eligibility prior to randomization
    • Usage of lab results in stratifications
  • ClinTrak EDC (Electronic Data Capture) Module Integration
    • Auto-register subjects and demographics
    • Access to IVRS/IWRS data for use in CRF edit/overdue checks
  • Subject Electronic Diaries (ePRO)
    • Phone/Web based collection of subject diaries
    • Subject reminder calls to drive compliance
  • Global 24/7 IVRS/IWRS Help Desk

Want to learn more about Clintrak? Visit ClinTrak®

Want to learn more? Contact the location nearest you.